Terms & Conditions
These terms and conditions shall govern your use of our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
If you submit any material to our website, we will ask you to expressly agree to these terms and conditions.
1. Misuse of Website
• You must not:
- use our website in any way or take any action that causes, or may cause damage to the website or impairment of the performance of the website.
- use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
- hack, test or tamper or otherwise disrupt any computer system, server, website, router or any other internet connected device.
- circumvent any authentication or security systems relating to our website.
- use our website to copy, store, host, transmit, send, use, publish or distribute any malicious software.
- decrypt or decipher any communications sent by or to our website without our permission.
- do anything that interferes with the normal use of our website.
- use our website except by means of our public interfaces.
- conduct any systematic or automated data collection activities without our express consent.
2. Patient Data
• The patient data will be shared with Nuffield Health and Nuffield Health Partners.
3. Payment Terms
• We will, where possible, process the insurance claim for your care with your insurer, provided you have given us and your insurer all the information we and your insurer need to do so. If this information is incomplete or inaccurate, we may not be able to process your claim and you will need to pay for your care.
• If we invoice you for your care or an element of it, you agree to pay us the amount invoiced within the time limits set out therein. If you do not think that we have invoiced you correctly, please let us know as soon as possible so we can deal with any mistake or misunderstanding.
• You will remain responsible for the balance of your account not paid by your insurer; and where your insurer fails to settle our invoices (or any part of them) within 30 days of the date of issue we will assume that the outstanding amount will not be paid by your insurer and we will invoice you directly.
• Where we invoice you for your care or an element of it you agree to pay us the amount invoiced within 7 days.
• It is your responsibility to confirm with your insurer that your care is covered by your insurance policy.
• Please note that your insurance policy may not cover the cost of Sundry Items or other items such as specialist equipment, like crutches or wrist braces, or it may only cover part of such costs. You will be required to pay for any such items not reimbursed by your insurers. Please check with your insurer as to what is covered and excluded.
• In case of admission - You are responsible for settling the cost of your care before you are admitted or shortly after leaving the Hospital. We will ask you for your credit or debit card details when you come into the Hospital or when you make your appointment. You understand that we well keep these details until the costs for your care including sundry Items have been paid in full either by your insurer or yourself. If you have not paid before you leave the Hospital, you agree that we can debit the outstanding balance from your card upon 7 days of notice to you.
• The NHS is unlikely to pay for personal items incidental to your care, including Sundry Items. If for any reason the NHS does not cover the sundry Items, or it only covers part of the cost, you will be responsible for the payment of those costs that are not covered. We will ask you for your credit or debit card details when you come in and you understand that we will keep these details until sundry Items have been paid in full.
4. Miscellaneous
• While the Hospital and your team will do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free and the results of any particular treatment cannot be guaranteed with complete certainty. Risks and possible complications will be discussed with you during initial consultations.
• It is important that you keep us updated of any changes in your contact details.
• While we will take all care to ensure the safety of your belongings, we do not accept any responsibility for the loss of, or damage to, any of your property.
• We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or is error free and can accept no liability for its unavailability.
• Whilst we will take reasonable steps to exclude viruses from the Website we cannot guarantee such exclusion and no liability is accepted for viruses. You are recommended to take all appropriate safeguards against viruses before accessing the Website, its contents and the underlying software and any related software.
• You acknowledge that we may modify these conditions in writing at any time, including by putting amended conditions for any reason.
Privacy Policy
1. Information We Collect
Personal details (name, contact information, etc.) provided during appointment booking.
Medical information relevant to your consultation.
2. How We Use Your Information
To schedule and manage your appointments.
To send you appointment reminders and relevant notifications.
3. Data Security
We implement strict security measures to protect your personal information.
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or share your data with third parties except for service providers (e.g., payment processors, medical professionals).
If required by law, we may disclose information to authorities.
5. Cookies & Tracking
Our website may use cookies to improve user experience.
You can disable cookies in your browser settings.
6. Your Rights
You can request access, correction, or deletion of your personal data by contacting us.
7. Changes to This PolicyWe may update this privacy policy periodically.
Any changes will be posted on this page.
8. Contact Us
For privacy-related concerns, please contact us at queries@mrfootandankle.com
